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Shipments and returns

Your pack shipment

Packages are generally dispatched within 3 days after receipt of payment and are shipped via UPS, FedEx, or USPS with tracking and drop-off without signature (if applicable). Whichever shipment is chosen, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.


Product returns are subject to shipping costs paid by the customer. For Kangoo Jumps please refer to terms of use.



All international orders require an invoice to calculate proper shipping and handling fees. Please email or call 800-768-2153 for questions regarding ALL orders outside of the USA.


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